{"id":25882,"date":"2022-09-29T11:00:32","date_gmt":"2022-09-29T15:00:32","guid":{"rendered":"https:\/\/simplybuckhead.com\/?p=25882"},"modified":"2022-09-28T13:07:05","modified_gmt":"2022-09-28T17:07:05","slug":"the-right-call","status":"publish","type":"post","link":"https:\/\/simplybuckhead.com\/the-right-call\/","title":{"rendered":"THE RIGHT CALL"},"content":{"rendered":"

MARK AND SHELLY WILSON\u2019S CHIME SOLUTIONS CREATES OPPORTUNITIES IN UNDERSERVED COMMUNITIES<\/p>\n

\"MARK<\/a><\/p>\n

When Buckhead residents Mark and Shelly Wilson decided to launch Chime Solutions in 2016, the first thing they did was take out a map of Georgia. They pinpointed the area that had the highest unemployment rate in the state\u2014Morrow\u2014and chose it as the location for their new company\u2019s inaugural call center. The husband-and-wife team then transformed a former JCPenney store in Southlake Mall into a bustling customer care center that now employs 1,500 people in the community.<\/p>\n

\u201cWe could see the impact that it had in the community, and it was so inspirational for us,\u201d says Mark, who serves as president and CEO. \u201cWe knew we had to spread that model to other communities around the country.\u201d<\/p>\n

Before starting Chime, the Wilsons already had an extraordinary amount of experience in the business process outsourcing industry, having founded call center business Ryla Teleservices in Atlanta in 2001 before selling it in 2010 in a $70 million deal. Several years later, when a former customer reached out about starting a call center for their business, Chime Solutions was born. This time, however, the couple decided to put a different spin on their approach.<\/p>\n

\u201cWe wanted to be a bit more intentional about where we were going to focus our interests,\u201d says Shelly, who is chief operating officer of the company. \u201cWe wanted to go into underserved communities and bring jobs to the people there. We wanted to create opportunities for those who normally would not have access to them.\u201d<\/p>\n

Mark agrees. \u201cWe operate by the domino effect. Once you give one person a job, it has the impact of three other jobs being created,\u201d he says. \u201cWhen money is being regenerated in the community where people live, that\u2019s the real benefit to the entire community.\u201d<\/p>\n

Today, Chime, a certified minority- owned business, operates in Georgia, Texas and North Carolina, and has plans to expand into Arkansas. The company provides customized customer care solutions to Fortune 500 corporations and mid-sized companies across industries, many of which feel a connection to Chime because of the company\u2019s dedication to supporting local communities. And within the centers, the company provides a range of jobs and a myriad of personal development opportunities for employees. Chime supports upward mobility among its employees and often promotes from within.<\/p>\n

\u201cWe have various tracks that people can take to put themselves in a position to compete for other opportunities,\u201d says Shelly. We have many people who started at entry level and now are in managerial positions. We really encourage that.\u201d<\/p>\n

What\u2019s more, the company is home to Chime University, which offers self-development programs on topics such as homeownership. \u201cOur goal is to try to create as many homeowners as we can,\u201d<\/p>\n

Mark says. \u201cWhen someone achieves homeownership status and can put their children in a different environment when they\u2019ve never had that before, that facilitates a generational impact.\u201d Mark says Chime\u2019s ultimate goal is to create 10,000 jobs in underserved communities across the country. However, that figure does not represent the ceiling. \u201cThe model is working, and we plan to keep expanding. The U.S. is a big place, and the talent out there deserves to be invested in,\u201d he says. \u201cThat legacy is very important to us. We are doing the best we can to make a difference.\u201d<\/p>\n

Shelly says, \u201cWe are grateful to have the opportunity to use the skills we have to create opportunities for others. It\u2019s overwhelming, and we\u2019re excited to be where we are.\u201d<\/p>\n

CHIME SOLUTIONS<\/strong>
\n404.891.0777
\nchimesolutions.com<\/a>
\n@chimesolutions<\/p>\n

CREATING A MISSION DRIVEN BUSINESS<\/strong><\/p>\n

For the Wilsons, incorporating their passion for community-building into their business was simple. They made it an integral part of Chime Solutions\u2019 business plan. \u201cIf you have [social] programs that you want to include in your business, don\u2019t look at them as separate special initiatives,\u201d Mark says. \u201cFor us, the programs were fundamental to the way we wanted to run our company. For us, it was just standard operating procedure.\u201d<\/p>\n

PHOTO: Sara Hanna<\/p>\n","protected":false},"excerpt":{"rendered":"

MARK AND SHELLY WILSON\u2019S CHIME SOLUTIONS CREATES OPPORTUNITIES IN UNDERSERVED COMMUNITIES When Buckhead residents Mark and Shelly Wilson decided to launch Chime Solutions in 2016, the first thing they did was take out a map of Georgia. 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